Terms of Service
Sowa and Sowa Answers. Last updated: February 2026.
Acceptance
By using the Sowa website and Sowa Answers services (including missed-call capture, AI receptionist, and related features), you agree to these Terms of Service. If you do not agree, do not use our services.
Use of service
You must use our services only for lawful purposes and in line with these terms. You are responsible for your account, your content, and how you use the service. You may not misuse the service, attempt to gain unauthorized access, or use it in a way that harms others or our systems. Prohibited use includes, but is not limited to: illegal activity, harassment, spam, fraud, or any use we reasonably consider inappropriate or unsafe. We may suspend or terminate your account for breach of these terms.
Account
You must provide accurate information when signing up. You are responsible for keeping your password secure and for all activity under your account. Notify us promptly of any unauthorized use.
Payment and subscription
Subscription fees are billed in advance in CAD. The price stated at signup applies for your current billing period. We may change prices or plans for future periods with notice; continued use after changes constitutes acceptance. By subscribing, you authorize us to charge your payment method. All fees are final for the period billed unless required by law. Free trials, if offered, are subject to the terms stated at signup.
First month guarantee
Refund in your first month if we don't secure you at least 1 client or if not satisfied. If you cancel within your first paid month (the month immediately after your 7-day free trial), we will automatically refund that month. No paperwork required. The refund is processed when you cancel and typically appears within 5–10 business days. This guarantee applies once per customer and only to the first paid month.
Cancellation
You may cancel your subscription at any time from your dashboard (Billing) or by contacting us. When you cancel, we ask for the reason to help us improve. Cancellation takes effect at the end of your current billing period. No refunds for partial periods unless required by law or under our first month guarantee (automatic refund when you cancel within your first paid month).
Suspension and termination
We may suspend or terminate your account at any time if we reasonably believe your use is inappropriate, abusive, illegal, harmful to others or our systems, or in breach of these terms. We may also suspend or terminate for operational or safety reasons. If we terminate your account for cause, you are not entitled to a refund for the current or any prior period. We will give notice where reasonably practicable unless immediate action is required.
Intellectual property
Sowa owns the Sowa Answers platform, branding, and materials. We grant you a limited license to use the service as intended. You do not acquire any ownership rights in our IP.
Disclaimer
The service is provided "as is" and "as available." We do not warrant that it will be uninterrupted or error-free. We are not liable for outcomes that depend on how you or your callers use the service. AI and automated responses are not guaranteed to be accurate or appropriate in every situation; you are responsible for how you use the service and for reviewing call and message content.
Limitation of liability
To the maximum extent permitted by law, Sowa and its affiliates are not liable for any indirect, incidental, special, or consequential damages, or for loss of data, revenue, or business opportunities arising from your use of the service. Our total liability is limited to the amount you paid us in the twelve months before the claim.
Changes to these terms
We may update these terms from time to time. We will post the updated terms on this page and update the "Last updated" date. Material changes may be communicated by email or a notice on the site. Continued use of the service after changes constitutes acceptance of the updated terms.
Governing law
These terms are governed by the laws of the Province of Ontario and the laws of Canada applicable therein. Any disputes are subject to the exclusive jurisdiction of the courts of Ontario.
Contact
Questions about these terms? Use our contact form or email info@sowaanswers.com.