Name: Sowa Answers
Brand: Sowa

Question 1

What does Sowa Answers do?

Accepted Answer

We make sure missed calls don't turn into lost leads. We answer every call 24/7 and text missed callers within seconds so they don't move on to the next company. Every interaction uses your business name, tone, and booking link, and you're notified so you can take over when needed. Built for booked work — not just answered calls.

Question 2

Why choose Sowa Answers?

Accepted Answer

Four things set Sowa Answers apart: (1) No manual agent setup — sign up, add your business details, and go live; your AI receptionist is personalized automatically. (2) Canadian built — for Canadian businesses; pay in CAD. (3) Lead capture and booking — we answer calls and follow up with your booking link so callers become booked jobs. (4) Transparent pricing — clear monthly rates in CAD, 7-day free trial, cancel anytime.

Question 3

How is Sowa Answers different from other AI answering services?

Accepted Answer

Many AI answering tools focus on answering calls and sending notifications. Sowa Answers is built around lead capture and conversion. We answer calls or text missed callers, follow up by SMS with a booking link, and notify you so you can take over at the right time. It's designed for service businesses that want fewer missed opportunities — not just call transcripts.

Question 4

Do I need to change my phone number?

Accepted Answer

No. You keep your existing business number. We provide a dedicated follow-up number and show you how to forward missed or unanswered calls to it. Your customers still see and recognize your business.

Question 5

How do I forward missed calls to my Sowa Answers number?

Accepted Answer

Once you're live, your dashboard shows your dedicated number. You forward unanswered calls from your phone system or carrier to that number — typically a quick carrier setting or short code. We provide simple instructions, and most setups take only a few minutes. We'll walk you through it if you get stuck.

Question 6

How fast do I go live?

Accepted Answer

Setup takes about 5 minutes. Most businesses go live the same day — your number is provisioned right after payment. In rare cases activation can take up to 24 hours.

Question 7

How fast can I get started?

Accepted Answer

Sign up, add your business details, and forward your number — you can be live the same day. No hardware, no long setup. We'll walk you through forwarding in minutes. Most businesses are taking calls within a few hours.

Question 8

Can I customize how the receptionist sounds or handles calls?

Accepted Answer

Yes. Sowa Answers starts with a production-tested receptionist flow designed to work for most businesses out of the box.

Essential ($79 CAD per month) uses this flow. Growth ($149 CAD per month) includes custom AI training: upload documents, set your tone, and tailor how the AI handles calls for your specific business. Essential subscribers can upgrade to Growth anytime.

Question 9

How do I cancel?

Accepted Answer

You can cancel anytime from your dashboard or by contacting us. There are no long-term contracts, and billing stops at the end of your current period.

Question 10

Where is my data stored?

Accepted Answer

We're a Canadian company. Client data is stored securely using trusted Canadian infrastructure that meets modern privacy standards. We use it only to deliver your service and never sell your data.

Question 11

Who is this for?

Accepted Answer

Service businesses and professionals — including trades, clinics, advisors, restaurants, and solo operators — who miss calls during peak hours and want a reliable way to capture every lead without hiring a full-time receptionist.

Question 12

How does billing work?

Accepted Answer

Sowa Answers has three public plans: Essential at $79 CAD/month, Growth at $149 CAD/month (most popular), and Pro at $299 CAD/month. Unlimited inbound calls on paid voice tiers, with included talk-minutes per tier (Essential 750, Growth 2,000, Pro 4,000 min/mo) and $0.15/min beyond that — no per-seat fees. 7-day free trial — credit card required at signup — then monthly billing in CAD. Manage subscription, payment method, and invoices from your dashboard. The old Basic tier (no AI) is no longer sold; legacy accounts may still see it in billing.

Question 13

What happens after the 7-day trial?

Accepted Answer

Your credit card is charged automatically at the end of the 7-day trial at the plan rate you selected. Cancel anytime before the trial ends and you won't be charged.

Question 14

How do I get support?

Accepted Answer

Use Contact support from your dashboard (Help page) or email hello@sowaanswers.com. We respond the same business day.

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